pkr66 Privacy Policy

1 Who We Are

1.1 pkr66 is an online sports betting and casino platform operating at pkr66.bet, operated under an international gaming licence and providing its services to players in Pakistan and other permitted jurisdictions. pkr66 acts as the data controller in respect of the personal data of its registered members.

1.2 As data controller, pkr66 determines the purposes and means of processing the personal data it holds. Where pkr66 engages third-party service providers to process data on its behalf, those providers act as data processors under written data processing agreements that bind them to handle your data only as instructed by pkr66.

1.3 All questions, requests, or complaints relating to your personal data and this Privacy Policy should be directed to the pkr66 Data Protection team using the contact details provided in Section 15 of this Policy.

2 Data We Collect

2.1 pkr66 collects and processes the following categories of personal data about you:

2.2 pkr66 does not collect or process special categories of sensitive personal data (such as racial origin, health data, or biometric data) except where expressly required by our licensing authority as part of a formal identity verification procedure.

3 How We Collect Your Data

3.1 Directly from You. The majority of personal data pkr66 holds is provided directly by you at the time of account registration, during the KYC verification process, when you make a deposit or withdrawal, when you contact our customer support team, or when you respond to a pkr66 survey or promotional campaign.

3.2 Automatically via the Platform. When you access and use the pkr66 platform, we automatically collect certain technical data including your IP address, device identifiers, browser type and version, operating system, page visit logs, session duration, and clickstream data. This data is collected via server logs, cookies, and similar tracking technologies described in Section 6.

3.3 From Third-Party Verification Providers. Where pkr66 uses third-party identity verification or fraud-screening services to assist with KYC checks, those providers may supply pkr66 with additional data about you (such as confirmation of identity document authenticity or fraud risk scores) in the course of completing verification.

3.4 From Payment Service Providers. When you make a deposit or withdrawal using JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or a card payment provider, that provider may share limited transaction-level data with pkr66 necessary to confirm the completion or failure of the payment.

3.5 From Our Gaming Content Partners. Third-party casino and live dealer game providers (such as Ezugi) may share session-level data with pkr66 relating to your game activity on their platforms, for the purpose of account reconciliation, dispute resolution, and responsible gaming monitoring.

4 Legal Basis for Processing

4.1 pkr66 processes your personal data only where it has a valid legal basis to do so. The legal bases pkr66 relies upon are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and pkr66 — including operating your account, processing deposits and withdrawals, settling bets, and providing customer support.
• Legal Obligation: Processing required to comply with pkr66's obligations under its international gaming licence, anti-money-laundering (AML) regulations, and any applicable legal or regulatory requirements — including KYC identity verification and transaction monitoring.
• Legitimate Interests: Processing necessary for pkr66's legitimate business interests, provided those interests are not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and improving our products and services.
• Consent: Processing for marketing communications, including promotional SMS and email campaigns, where pkr66 has obtained your prior consent. You may withdraw consent at any time through your pkr66 account settings or by contacting our support team.

4.2 Where pkr66 relies on legitimate interests as its legal basis, it conducts a balancing test to ensure that its interests do not unduly override your fundamental rights and freedoms.

5 How We Use Your Data

5.1 pkr66 uses the personal data it collects for the following purposes:

• To register and maintain your pkr66 account, including verifying your identity and age (21+) as required by our gaming licence;
• To process PKR deposits and withdrawals through your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, debit/credit card);
• To settle sports bets, cricket markets, casino game rounds, and any other wagers placed on the platform;
• To conduct KYC and AML checks as required by our gaming licence and applicable law;
• To detect, investigate, and prevent fraudulent transactions, account abuse, and other prohibited conduct;
• To monitor your account activity for responsible gaming purposes, including identifying signs of problem gambling behaviour;
• To deliver customer support and respond to complaints, disputes, or enquiries;
• To send you transactional communications relating to your account — such as deposit confirmations, withdrawal notifications, and security alerts;
• To send you promotional communications and personalised bonus offers, where you have provided your consent;
• To analyse platform usage trends, improve our products and services, and conduct internal research and reporting;
• To comply with our obligations under our international gaming licence, including regulatory reporting to our licensor.

5.2 pkr66 will not use your personal data for any purpose that is materially different from the purposes listed above without first obtaining your consent or establishing a new valid legal basis for processing.

6 Cookies & Tracking Technologies

6.1 pkr66 uses cookies and similar tracking technologies (collectively "cookies") on its platform. Cookies are small text files placed on your device when you visit pkr66.bet. They allow pkr66 to recognise your device, remember your preferences, maintain your login session, and analyse how the platform is used.

6.2 pkr66 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the platform, including maintaining your login session and ensuring the security of your account. These cannot be disabled without affecting core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred odds format, and display options to provide a more personalised experience.
• Analytics Cookies: Help pkr66 understand how members navigate the platform, which pages are visited most, and where users encounter difficulties — enabling us to improve the overall experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of pkr66's marketing campaigns. These are only placed where you have given your consent.

6.3 You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may prevent certain platform features from functioning correctly. Where your consent is required for non-essential cookies, pkr66 will request it explicitly via our cookie consent banner when you first visit the platform.

7 Data Sharing & Disclosure

7.1 pkr66 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment Service Providers: We share necessary financial data with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment processors solely to complete deposits and withdrawals on your behalf.
• Identity Verification Providers: We share identity documents and personal data with our KYC/AML verification partners for the purpose of verifying your identity and age as required by our gaming licence.
• Gaming Content Providers: Session and account data is shared with casino game and live dealer providers (such as Ezugi) to the extent necessary to deliver the relevant gaming service and reconcile results.
• Regulatory and Licensing Authorities: pkr66 may be required to disclose member data to its gaming licensor or to regulatory or law enforcement authorities where required by law, court order, or official regulatory request.
• Fraud Prevention and Security: pkr66 may share data with fraud prevention agencies and industry bodies where it is necessary to detect and prevent fraudulent or criminal activity, protect the integrity of the platform, or safeguard other members.
• Professional Advisers: pkr66 may share data with its legal advisers, auditors, or insurers in the normal course of operating its business, subject to confidentiality obligations.

7.2 All third parties with whom pkr66 shares personal data are required to handle that data in accordance with applicable data protection standards and are permitted to use it only for the specific purpose for which it was shared.

8 International Data Transfers

8.1 As pkr66 operates under an international gaming licence and uses globally distributed technology infrastructure, your personal data may be transferred to and processed in countries outside of Pakistan. These may include countries in which pkr66's server infrastructure, gaming platform providers, or KYC service providers are located.

8.2 Whenever pkr66 transfers personal data internationally, it takes appropriate safeguards to ensure that your data receives a level of protection consistent with this Privacy Policy and with recognised international data protection standards. Appropriate safeguards may include contractual data protection clauses, data processing agreements, or the use of providers who maintain equivalent data protection certifications.

8.3 By creating a pkr66 account and using the platform, you acknowledge that your personal data may be transferred internationally in the circumstances described above.

9 Data Retention

9.1 pkr66 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law, regulation, or the terms of our gaming licence.

9.2 The following indicative retention periods apply:

• Account and Identity Data: Retained for the lifetime of your pkr66 account and for a minimum of five (5) years following account closure, as required by our AML obligations under our gaming licence.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, in line with standard financial record-keeping requirements applicable to licensed gaming operators.
• KYC Verification Documents: Retained for a minimum of five (5) years following the completion of verification or the closure of the relevant account, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, to facilitate dispute resolution and regulatory compliance.
• Marketing Consent Records: Retained for the duration of your marketing consent and for a period of three (3) years thereafter as evidence of consent.
• Technical and Log Data: Retained for twelve (12) months from the date of generation for security and fraud detection purposes, after which it is anonymised or deleted.

9.3 Upon the expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be linked to any identifiable individual.

10 Your Rights Over Your Data

10.1 Subject to applicable law and the terms of pkr66's gaming licence obligations, you have the following rights in respect of the personal data pkr66 holds about you:

• Right of Access: You have the right to request a copy of the personal data pkr66 holds about you, together with information about how it is being used.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by pkr66 be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that pkr66 delete personal data it holds about you. This right is subject to limitations where pkr66 is required to retain data under its gaming licence, AML obligations, or other applicable legal requirements.
• Right to Restrict Processing: You have the right to request that pkr66 restrict the processing of your personal data in certain circumstances, such as while you contest the accuracy of that data.
• Right to Data Portability: Where pkr66 processes your data on the basis of your consent or in performance of a contract, you have the right to receive a structured, commonly used, machine-readable copy of that data for transfer to another service provider.
• Right to Object: You have the right to object to pkr66 processing your personal data for direct marketing purposes at any time. You may also object to processing based on pkr66's legitimate interests, subject to pkr66 demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where pkr66 relies on your consent as the legal basis for processing (such as for marketing emails or SMS), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

10.2 To exercise any of the rights listed above, please contact the pkr66 Data Protection team using the details in Section 15. pkr66 will acknowledge your request within five (5) business days and respond substantively within thirty (30) days. In complex cases, pkr66 may extend this period by a further two months, in which case you will be notified of the extension and the reasons for it.

10.3 pkr66 will not charge a fee for handling your data rights request unless the request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply.

11 Children & Minors

11.1 The pkr66 platform is strictly intended for persons who are 21 years of age or older. pkr66 does not knowingly collect personal data from individuals under the age of 21. Registration on the pkr66 platform by any person under 21 is strictly prohibited.

11.2 pkr66 employs age verification procedures at the point of registration and as part of its ongoing KYC process to prevent access by minors. Where pkr66 becomes aware — whether through its own verification processes or through a report from a third party — that an account has been registered by a person under the age of 21, pkr66 will immediately suspend the account, void any associated bets or game rounds, reverse any deposits where possible, and permanently delete the relevant personal data.

11.3 If you believe that a minor has registered a pkr66 account, please contact us immediately using the details in Section 15 so that we can take appropriate action without delay.

12 Security Measures

12.1 pkr66 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and pkr66's servers;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Role-based access controls ensuring that employee access to personal data is limited to those with a demonstrable operational need;
• Regular security audits and penetration testing of the pkr66 platform infrastructure;
• Two-factor authentication (2FA) options for member accounts to prevent unauthorised access;
• Comprehensive logging and monitoring of all access to systems holding personal data;
• Staff training on data protection obligations and security best practices.

12.2 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pkr66 will notify affected members without undue delay and will take all steps reasonably available to it to contain the breach and mitigate its impact. pkr66 will also notify its gaming licensor and, where required, applicable regulatory authorities within the timeframes required by its licence conditions.

12.3 While pkr66 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your pkr66 account by keeping your login credentials confidential and enabling 2FA where available.

13 Third-Party Links

13.1 The pkr66 platform may, from time to time, contain references to or integrations with third-party content providers, gaming studios, or payment processors. This Privacy Policy applies solely to personal data collected and processed by pkr66 in connection with the pkr66 platform and does not extend to the practices of any third-party service.

13.2 When you interact with a third-party service integrated within the pkr66 platform — such as a live casino game studio or a payment gateway — that third party's own privacy policy and data handling practices will apply to any data they independently collect from you. pkr66 encourages you to review the privacy policies of any third-party services you interact with through the pkr66 platform.

13.3 pkr66 is not responsible for the privacy practices or content of any third-party services, and the inclusion of any third-party integration within the pkr66 platform does not constitute an endorsement by pkr66 of that third party's data handling practices.

14 Amendments to This Policy

14.1 pkr66 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or updates to our gaming licence requirements.

14.2 Where amendments are material — meaning they significantly change how pkr66 collects, uses, or shares your personal data — pkr66 will notify you in advance via your registered email address and/or via a prominent notice on the pkr66 platform before the changes take effect. Non-material clarifications or formatting changes may be made without specific notice.

14.3 The "Last Updated" date displayed at the top of this Privacy Policy identifies when the most recent changes were made. The version of this Policy published on the pkr66 platform at any given time is the operative version. pkr66 recommends that you review this Policy periodically to stay informed of how we handle your personal data.

14.4 Your continued use of the pkr66 platform following the effective date of any material amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the platform and may close your account in accordance with the account closure procedure described in our Terms & Conditions.

15 Contact & Complaints

15.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 10, or wish to raise a concern about how pkr66 has handled your personal data, please contact our Data Protection team using the details below.

15.2 pkr66 is committed to resolving all data-related queries and complaints promptly. Our team will acknowledge your message within two (2) business days and aim to provide a full response within thirty (30) days.

15.3 If you are not satisfied with pkr66's response to your data protection complaint, you may escalate the matter to the independent dispute resolution body designated by pkr66's gaming licensor, or to the relevant data protection authority in your jurisdiction. Details of the applicable escalation contacts are available from the pkr66 support team upon request.